Returns and Exchanges

Once you receive the email, please ship the order back to us within 14 days of requesting the label. We will issue a refund to the original form of payment once we receive your goods.

1. Securely repackage your shoes. Cover or remove the original mailing address labels. NOTE: Please do not use the shoebox as your shipping container.
2. Ensure your shoes are properly packaged using the original stuffing.
3. Affix the pre-paid shipping label to your package. Please keep a copy of our email with the tracking details of your return.
4. Once your package arrives back at our distribution center, please allow up to 10 business days for us to process your return. You will receive an email confirmation once your return has been processed.                                     

Any questions - email us at info@houseofzalo.com.